{"id":29710,"date":"2022-10-05T13:56:02","date_gmt":"2022-10-05T11:56:02","guid":{"rendered":"https:\/\/www.apsys.pl\/programy-apsys\/"},"modified":"2024-12-10T09:39:56","modified_gmt":"2024-12-10T08:39:56","slug":"apsys-programmes-old","status":"publish","type":"page","link":"https:\/\/www.apsys.pl\/en\/apsys-programmes-old\/","title":{"rendered":"APSYS PROGRAMMES old"},"content":{"rendered":"

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Authorial programme to improve customer experience<\/p>\n

\u2192 Long-term programme implemented in 2018<\/p>\n

\u2192 Provides a consistent system for assessing the level of service provided by Apsys-managed shopping centres, taking into account the nature of each property – its space, tenant mix and location.<\/p>\n

\u2192 The programme is based on a comprehensive annual audit carried out by an external partner, based on a detailed questionnaire<\/p>\n

\u2192 A flexible formula that allows the services and facilities under review to be continually adapted to changing customer needs and market trends<\/p>\n

\u2192 A motivation tool for shopping centre staff<\/p>\n

\u2192 A programme that creates a real competitive advantage for shopping centres in local markets.<\/p>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”fullwidth” rt_row_content_width=”fullwidth” rt_row_style=”default-style” rt_row_height=”” rt_column_gaps=”” rt_row_shadows=”” id=”#odpowiedzialnoscspoleczna” rt_row_paddings=”true” rt_row_borders=”” rt_bg_effect=”classic” rt_transparent_bg=”false” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”center center” rt_bg_attachment=”scroll” rt_bg_layer=”” rt_bg_video_format=”self-hosted” rt_padding_left=”20″ rt_padding_right=”20″][vc_column width=”1\/3″ rt_col_paddings=”false” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”#ffffff” rt_bg_overlay_color=””][vc_single_image image=”31025″ img_size=”full”][\/vc_column][vc_column width=”2\/3″ rt_col_paddings=”true” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”” rt_bg_overlay_color=”” rt_padding_top=”50″ rt_padding_bottom=”50″ rt_padding_left=”50″ rt_padding_right=”50″][vc_custom_heading text=”Social responsibility” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]<\/p>\n

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Programme to improve the accessibility of retail facilities<\/p>\n

\u2192 A comprehensive, multi-phase, multi-year programme to introduce specific places for people with various impairments and disabilities and their caregivers in the shopping centres managed by Apsys, and to educate customers and centre staff, Apsys head office and partners about the behaviour and needs of these people<\/p>\n

\u2192 Developed with experts – foundations and associations that support people with disabilities<\/p>\n

\u2192 Phase I of the programme is dedicated to people on the autism spectrum and their caregivers – specific solutions such as rest periods, the possibility of renting noise-cancelling headphones or the use of soundproofed rooms have been introduced in the Apsys portfolio.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Multifaceted programme to promote environmental awareness<\/p>\n

\u2192 Information on the solutions offered by the centres<\/p>\n

\u2192 Changing the public image of the sector to one of social commitment and environmental sustainability<\/p>\n

\u2192 Building a centre’s advantage in the local market – loyalty factor<\/p>\n

\u2192 Building a long-term relationship with tenants and local authorities<\/p>\n

\u2192 Preparing for upcoming changes and regulations<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”fullwidth” rt_row_content_width=”fullwidth” rt_row_style=”default-style” rt_row_height=”” rt_column_gaps=”” rt_row_shadows=”” id=”#better2gether” rt_row_paddings=”true” rt_row_borders=”” rt_bg_effect=”classic” rt_transparent_bg=”false” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”center center” rt_bg_attachment=”scroll” rt_bg_layer=”” rt_bg_video_format=”self-hosted” rt_padding_left=”20″ rt_padding_right=”20″][vc_column width=”1\/3″ rt_col_paddings=”false” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”#ffffff” rt_bg_overlay_color=””][vc_single_image image=”31174″ img_size=”full”][\/vc_column][vc_column width=”2\/3″ rt_col_paddings=”true” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”” rt_bg_overlay_color=”” rt_padding_top=”50″ rt_padding_bottom=”50″ rt_padding_left=”50″ rt_padding_right=”50″][vc_column_text]<\/p>\n

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\u2192 Building long-term relationships with tenants<\/p>\n

\u2192 Regular general and one-to-one meetings with tenants<\/p>\n

\u2192 Training (customer service, visual merchandising, ESG)<\/p>\n

\u2192 Tenant handbook – optimising running costs<\/p>\n

\u2192 Organising tenant competitions<\/p>\n

\u2192 Special family events + small gifts<\/p>\n

\u2192 Mystery shopper<\/p>\n

\u2192 Internal communication via Trackeo<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”fullwidth” rt_row_content_width=”fullwidth” rt_row_style=”default-style” rt_row_height=”” rt_column_gaps=”” rt_row_shadows=”” id=”#badaniesatysfakcji” rt_row_paddings=”true” rt_row_borders=”” rt_bg_effect=”classic” rt_transparent_bg=”false” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”center center” rt_bg_attachment=”scroll” rt_bg_layer=”” rt_bg_video_format=”self-hosted” rt_padding_left=”20″ rt_padding_right=”20″][vc_column width=”1\/3″ rt_col_paddings=”false” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”#ffffff” rt_bg_overlay_color=””][vc_custom_heading text=”Clients satisfaction survey” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][\/vc_column][vc_column width=”2\/3″ rt_col_paddings=”true” rt_wrp_col_paddings=”false” rt_column_shadow=”” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_color=”” rt_bg_overlay_color=”” rt_padding_top=”50″ rt_padding_bottom=”50″ rt_padding_left=”50″ rt_padding_right=”50″][vc_column_text]<\/p>\n

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Owners satisfaction survey:<\/p>\n

\u2192 Conducted once a year<\/p>\n

\u2192 Evaluates the cooperation with the different departments of the company in terms of punctuality, competence, accuracy, cooperation, openness, responsiveness and flexibility<\/p>\n

\u2192 Defines areas for potential improvement<\/p>\n

 <\/p>\n

Tenant satisfaction survey:<\/p>\n

\u2192 Conducted once a year<\/p>\n

\u2192 Tenants’ views on their interaction with APSYS shopping centre management and service providers such as security, maintenance and cleaning services.<\/p>\n

\u2192 Source of valuable feedback<\/p>\n

\u2192 Qualitative tool for potential improvements<\/p>\n

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<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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