Authorial programme to improve customer experience
→ Long-term programme implemented in 2018
→ Provides a consistent system for assessing the level of service provided by Apsys-managed shopping centres, taking into account the nature of each property – its space, tenant mix and location.
→ The programme is based on a comprehensive annual audit carried out by an external partner, based on a detailed questionnaire
→ A flexible formula that allows the services and facilities under review to be continually adapted to changing customer needs and market trends
→ A motivation tool for shopping centre staff
→ A programme that creates a real competitive advantage for shopping centres in local markets.